Refund Policy

Refund Policy

We appreciate our loyal customers and value them for spending time in buying the products. Just to let you know that trying to meet your expectations is our priority.

Below are few conditions where the situation is out of our control and cancellations or refund is not possible.

•    Cancelling the order of same day or next day delivery after the order is already out for delivery.

•    Non-Perishable – A $15 restocking fees will be charged to you while cancelling any same or next day delivery order.

•    Perishable – As chocolates won’t last forever, the full cost of a product will be charged as this item cannot be replenished again.

PERSONALIZED PRODUCT

•    If the personalized product is not being performed then an extra $15 fee will be applied

•    Likewise, if it’s performed on the personalized product, the entire cost of the product will be asked for.

INCORRECT ADDRESS

•    In case incorrect one or incomplete information about the address is given then there will be no refund provided.

•    For scenario such as FedEx/UPS, the address will be corrected with an additional charge of $35.

•    Items delivered at hospitals, Schools, Dorms, hostels are not collected.

•    Deliveries made at hospitals, hostels, schools are being received at the desk.  Within this institutions have an own way of collecting the item. If there’s no one to receive then the order cannot be refunded.

REFUSAL

For times, when the recipient refuses to accept the delivery then two conditions are being applied.

•    Perishable: Refund cannot be issued as such items cannot be gathered again.

•    Non-Perishable: The delivery and return will be charged and the leftover will be refunded.

CAUTION: Kindly, do not accept any order if the package is damaged.

DELAYED NOTIFICATION:

•    For perishable items, cancellation/refund/return should be done within 24 hours of delivery.

•    For the all the items the commencement should within 7 days of cancellation/refund/return.

REFUND PROCESSING:

•    Depending on the situation it may take some time to credit the amount to your account.

•    A PayPal refund can be viewed immediately into your account.

•    Most of the larger banks take up to 3 to 4 business days to make the credit appear in your bank.

•    Or in certain cases, it might take up to 10 days for a credit to appear in your bank.

•    Once the credit has been issued we have got no control over it. We simply cannot speed up or stop the process.  It totally depends on the bank, how much time they are going to take it.

If there is no one available at the shipping address to accept the delivery of your order then it won’t be considered as late. Hence, in such cases refunds, cancellations cannot be made.

If the recipient has not checked into the hotel but the order is given to hotel then the order will be considered as executed.

If the person has by now checked out of a hotel by delivery date then the order will be delivered and no compensation will be made.